• Print return authorization and shipping label
    Request return authorization online by sending an email to us. You’ll then be able to print the return shipping label and authorization.
  • Prepare your package
    Carefully package the items in a shipping box with the return authorization and attach the return shipping label.
  • Ship your package
    Take the package to any FedEx or DHL drop-off location and you’re done.

60-Day Returns

You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only.

365-Day Warranty Coverage

All products, unless noted otherwise, are covered by a 365 day (one-year) warranty for repair against defects provided by the manufacturer and/or CryptoGigastore. Please refer to the product description for details related to whether the coverage is provided by the manufacturer and/or us.

Special pre-order cancellation policy

You can cancel or amend your order anytime before the order has been dispatched to you. If it has already shipped and you decide to return it, it must be unopened, and you may be charged for the return shipping.*
*Except for the GPUs and mining machines (GPU Miner, ASIC Miner). Cancellation of your order and refund is not possible until we receive the ordered items at our warehouse.

Important Details and Exclusions

Refund or exchange option You may choose an exchange or a refund for the product returned.

Refund method Refunds are issued to the desired digital currency wallet address in the same currency of payment used on your original transaction.

Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (eg. vehicle alternators).

Products must be new and show no signs of use or installation or CryptoGigastore will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:

  • Any sign of use – including installation, scratches, or other signs of use such as physical marking, screw holes, or similar.
  • Tags, stickers, and other manufacturer labels removed or tampered with.
  • Missing parts or the original product packaging is damaged or tampered with.
  • A different serial number than the one CryptoGigastore shipped.
  • Physical damage from drops, liquid, mishandling, or similar.
  • Product(s) returned that were damaged due to improper packaging.

Bonus products, promotional bundles, free accessories, loyalty points, and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.

Damaged product and/or shipping box from shipment You have 10 calendar days from your delivery date to notify British Miners of any damage that occurred during shipment.

When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some product requires additional testing or evaluation.

How will I know if you’ve received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.

Defective Products

A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days, a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories, or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories, and parts not being included upon the exchange (we exchange exactly what you send us). In the event, a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.

Return Shipping Costs

For most returns, we offer an incredibly discounted FedEx or DHL Shipping Label program for European, US, and Canadian customers.

Originally paid shipping costs for orders that are not free shipping are deducted from your refund, store credit, or exchange towards alternate products. For example, if your order is free shipping, there is no deduction; however, shipments that include express shipping fees.

International customers and those outside European Union, Canada, and 48 Continental USA are responsible for all shipping costs and your original shipping is non-refundable and will be deducted from any refund or credit issued.

Missing a Package or Never Received Your Order?

If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of expected, stated delivery:

  • Verify the shipping address on the order is where you have been looking for the package.
  • Look for a notice of attempted delivery.
  • Look around the delivery location for your package.
  • See if someone else such as a neighbor or co-worker has accepted the delivery.
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.

For more details and FAQs, please see below.

FAQs

We aim to ship exchanges in as short a time as possible – however, despite our best efforts, some shipments can take up to 5 business days to turn around. Also if an item is out of stock, it may take longer.

We’re sorry to hear that your item arrived broken or incomplete. Please contact us by sending an email Customer Service as soon as possible; we’ll begin the claims process with the carrier on your behalf.

You have 60 days from purchase to evaluate your item and initiate a return. Visit our Start A Return page for step-by-step instructions.

We’re sorry to hear that your item isn’t 100% satisfactory. Our product specialists may be able to help you determine whether the item is defective. Another helpful resource is the manufacturer: you can find their contact information on official manufacturer website.

An order will be set up for you as requested and once the item is in stock, we will promptly ship it to you. If you’d like to be updated regularly, you may visit its description online and select “Request Stock Alert.” We’ll then email you every two weeks until the item status changes.

Once your return is received and processed, we will email you with updates. Alternatively, you can: Please log into this site and visit the “My Account” page. Select “My Orders” from the left hand navigation menu. You should then see all your orders and returns, along with the status of each. If you are still unable to obtain the information you need, please contact us.